The use of VoIP telecoms is becoming increasingly common for businesses. Not surprising perhaps given the many advantages that it offers.
VoIP offers cost savings https://www.pcworld.com/article/254659/how_switching_to_voip_can_save_you_money.html, greater flexibility and much more. But as we draw nearer to an all IP-based phone system, what are the future trends to watch to ensure that your business doesn’t get left behind?
One of the key trends VoIP is enabling is a move to unified communications. This means giving the user the same experience across all devices, whether they are using a smartphone, a softphone on a PC or a desktop handset. This allows users to start a task on one device and finish it on another. It also brings flexibility to the workplace as it facilitates people to ‘hot desk’ or moves to other locations.
AI is starting to have an impact on many areas of our lives and VoIP is no exception. It has the potential to enhance VoIP systems in a number of ways. Finding the most efficient route for a call on an international VoIP wholesale provider such as https://www.idtexpress.com/ for example, or addressing quality of service issues. It also has the potential to provide more sophisticated automated call handling using virtual assistants like Siri and Cortana that can learn from their interactions.
Using what is essentially a computer system for phone calls does, of course, raise security concerns. As with any new technology, so as VoIP gains in popularity, we’re likely to see an increase in attacks on the networks. This can open the potential for calls to be intercepted and for hackers to make calls on your account. In order to protect your VoIP system, you need to have a firewall that can handle the traffic. You also need to look at web monitoring and filtering, and at a VPN to keep remote users secure.
Internet of Things
The rise in the number of connected ‘smart’ devices means that they are likely to overtake mobile phones and computers as the most common devices on the web in the next few years. Combined with VoIP this should lead to a rise in the potential for office automation. Using a combination of VoIP and IoT people will be able to reserve desk space, set environmental controls, and more.